How to Track the Status of Your Income Tax Grievance

The Income Tax Department’s e-Nivaran platform is an online solution aimed at helping taxpayers resolve their tax-related concerns. Whether it's issues with tax filings, refund delays, or other tax-related disputes, e-Nivaran allows taxpayers to submit grievances and track the status of their complaints efficiently.

Submitting a Grievance: Two Approaches

The method of submitting a grievance varies based on whether you are a registered user of the e-filing portal.

For Registered Users on the E-filing Portal:

1. Log In: Visit the Income Tax Department's e-filing portal and sign in to your account.


2. Access the Grievances Section: After logging in, navigate to the "Grievances" tab.


3. Submit a Grievance: Choose "Submit Grievance," select the type of issue, and enter all required details.


4. Receive Confirmation: Once submitted, a success message and a transaction ID will be provided. Additionally, a confirmation email will be sent to your registered email address.

For Non-Registered Users on the E-filing Portal:

1. Visit the E-filing Website: Go to the e-filing portal.


2. Locate the Grievance Option: Scroll to the bottom and find the "Grievance" option under the "Contact Us" section.


3. Select Non-Registered User Option: Click "I do not have a PAN/TAN" and then press "Continue."


4. Enter Personal Information: Fill out your personal details, verify via an OTP sent to your phone and email, and choose the type of grievance.


5. Provide Additional Information: Input details like the relevant Assessment year, Financial year, and PAN/TAN Application number if applicable.


6. Explain the Grievance: Write a comprehensive description of your issue, attaching any necessary documents as proof.


7. Submit the Grievance: Click "Submit Grievance" to complete the process.

In addition, grievances can also be submitted via email to [email protected].

Timeline for Resolving Grievances

Most grievances submitted through e-Nivaran are resolved within 8 weeks, although many are handled within a month. If a grievance has been escalated through higher offices, such as the Prime Minister’s Office or the Finance Ministry, the resolution is generally expedited to within 21 days.

Issues Addressed by e-Nivaran

The e-Nivaran portal handles complaints related to a wide range of issues, such as:

• Delays in processing applications


• Incorrect outstanding tax demands


• PAN-related problems


• ITR-related queries, discrepancies, or refund issues


• Technical problems encountered on the website or while using e-filing forms

Checking the Status of Your Grievance

To check the current status of your grievance, follow these steps:

1. Log In: Access the e-filing portal and log in to your account.


2. Navigate to the Grievances Tab: Head to the "Grievances" section.


3. View Grievance Status: Click on "View Grievance Status" to get updates on your submitted grievance.